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Author Topic: Why are we not posting????  (Read 10935 times)

Offline Random Redshirt

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Re: Why are we not posting????
« Reply #10 on: 14 August 2008 08:20 PM »
I'm gonna toss this out there. Granted, we may not all be happy with Cryptic's direction. I know there are some things I am not happy about. But I think we are all feeling the same, sort of unnameable feeling at this point. We all now understand that the development of STO is further along than we anticipated, and really if Jack's statement is true, that the primary work left to do is content and not gameplay mechanics, then the window of opportunity to influence the gameplay has already been shut, before the community even had the chance to sound off. This is probably the one thing that has upset me the most since the unveiling. The feeling that no matter what we say or do, Cryptic has their game plan, and they are sticking to it.

So what does that leave us to discuss? All it leaves is wishful thinking and voicing our opinion of what should have been. Problem there is, we have already been doing that for 3 years. So there is very little left to discuss from that standpoint.

/shrug
/rant off
"I reject your reality and substitute my own!" - Adam Savage

Offline Hamilton

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Re: Why are we not posting????
« Reply #11 on: 15 August 2008 01:01 AM »
I do agree with the ShoutBox, not only of posting some chat, but for some reason, my browser has been flipping up and down as the Shotbox resizes even time I click on a new link.  Gets frustrating after awhile.

I do agree with the others above as well.  Seems that Cryptic knows best and will not engage the community. 
Then add to it, that the STO community has been burned and is on the "heard that before speech" wagon.

If Cryptic wants STO to succeed (and yes they do), they should conduct a "Hearts and Mind" campaign with the community.  Make the community a part of the development process.
Sign off,
Hamilton


Offline Kinneas

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Re: Why are we not posting????
« Reply #12 on: 15 August 2008 06:08 AM »
 I'm so caught up in the STO excitement Ive been over there 99% of the time...and I work here.

It is understandable.

I hope the folks that are all being shot down and beat up over there know they are not alone and come here with those ideas.

Some ideas seem so crazy, yet...I do understand what is being said.  It is unfortunate they get beat up on so hard. 

Anyway. We are first and foremost a podcast and we had a great time hosting the community while it was in flux. If the forums do not pick up again. No worries.

See you in STO...or any one of the other amazing modded games or fan created Trek games out there until then.


Offline Nutty

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Re: Why are we not posting????
« Reply #13 on: 15 August 2008 11:06 AM »
To be honest, I've been over here million times over than over their. Yeah there's probably some tidbits I'm missing out on, but I just don't feel like digging thru ever single thing and a million posts, not saying its that bad over there, I just don't feel too comfortable over there as I do here.

As far as posting...for me personally, I'm not a big poster honestly, but when I do, I just ramble on most of the time lol, that an when I get going I end up messing up stuff cause I'm on a roll and I don't check what I type half the time, and I have a miilion typos when I hit that post buttton, which then I end up using the edit button a ton too.....so....yeah......how about them jets lol.
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Offline Amasov

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Re: Why are we not posting????
« Reply #14 on: 15 August 2008 09:46 PM »
I'm gonna toss this out there. Granted, we may not all be happy with Cryptic's direction. I know there are some things I am not happy about. But I think we are all feeling the same, sort of unnameable feeling at this point. We all now understand that the development of STO is further along than we anticipated, and really if Jack's statement is true, that the primary work left to do is content and not gameplay mechanics, then the window of opportunity to influence the gameplay has already been shut, before the community even had the chance to sound off. This is probably the one thing that has upset me the most since the unveiling. The feeling that no matter what we say or do, Cryptic has their game plan, and they are sticking to it.

So what does that leave us to discuss? All it leaves is wishful thinking and voicing our opinion of what should have been. Problem there is, we have already been doing that for 3 years. So there is very little left to discuss from that standpoint.

/shrug
/rant off


Champions was further along and the changed one gameplay element, which was the Archetype guide and bonus mechanic. You can still influence certain things we just won't know what until we get more solid information about the game systems.

Funnily enough, Massively.com had this posted over on their site earlier this week: "The Customer is always right"
« Last Edit: 15 August 2008 09:59 PM by Amasov »

Offline Hamilton

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Re: Why are we not posting????
« Reply #15 on: 15 August 2008 11:41 PM »
I believe in the phrases of, “The majority of the customers are always right,” and “The customer is always right, but verify with the logs.” 

Granted with massive type systems there are going to be a massive amount of opinions and ideas; however some commonalities will exist.  When the commonalities exist, then those should be investigated, reviewed and dialog taken place with the community.  The long time success of a MMO is based on the support given to and provided by its community.  MMO's are social games, where each user has a form of investment, be money, time or effort and should be treated as such.

Often when a firestorm occurs (for example, the PSI War with STO), the developers will go into silent mode and wait out the storm.  That is not what should happen, rather the company should take part in the discussion and take in the concerns, complaints, feedback, compliments, support, etc.  Flying Labs was a good example of this, however as of late seem to have lost their spirit.

One point which seems that game companies and the personnel of such companies lack is knowing Good Change Management Policies.  And by Change Management Policies, I am referring to both the Internal and External Customers, not documents or programming code, etc.  Internal Customers are the employees and the External Customers are the users.

What is effective Change Management Policies?
I learned this in the US Navy, during a leadership training session, of which the material and video tapes were originally for the corporate world.  Essentially:

Change is Good, but People are Resistant to Change.

So in order to make the changes occur, the people (ie: customers)  need to be part of the process of making the changes.  A person who has been informed and believes to have taken in part of the process will be more accepting of the changes.  While a person who is uninformed or not part of the process will be resistant and even hostile to the change. 

We see this at nearly every MMO message board.  The developers make a change and all hell breaks loose on the boards.  Why?  Because the external customers were not part of the change process, nor informed.


More to follow...  I got to find that material...
I'm just surprised that such policies are ignored.  Perhaps that is the immaturity of the computer gaming industry.  AND BY IMMATURITY, I mean the overall age of the sector, not of how people act or their behavior.
Sign off,
Hamilton


Offline Blackfire

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Re: Why are we not posting????
« Reply #16 on: 19 August 2008 03:19 PM »

  Very well said Hamilton and I agree with you, however, the problem I see is if the screaming does not stop by the average player and we end up with these cookie cutter games, which is why I made this thread in the first place. If we dont give voice to our concerns then  nothing will ever change. Even if we fail miserably at influencing the change we would like to see in this MMO, I feel better personally to have treid and failed than to do nothing.

Offline Falin

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Re: Why are we not posting????
« Reply #17 on: 20 August 2008 01:18 AM »
the problem lies in the fact that we've been screaming that things need to change for over 6 yeas now and yet we keep getitng garbage MMO's. you can only scream so much before your force to realize that no matter what you say or how you say it, things will never cange as long at the current developers are in charge.
Admiral and Commander, TDFS Vindicator

Offline Hamilton

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Re: Why are we not posting????
« Reply #18 on: 26 August 2008 06:17 AM »
Aw Frackin' Frack Frack, I lost those documents...  Gor'ram it all to the big humper in the sky.

Oh sorry wrong IP's.


There was a matrix of a 2x2 customers (both internal and external), that is to say there were to be four basic behaviors in response of a given change.
1 - Uninformed with no Feedback/Discussion Allow:  Hostile and Disgruntled
2 - Informed with no Feedback/Discussion Allow: Resistant and somewhat resentful
3 - Informed, but allowed to provide limited Feedback (no further discussions): Somewhat accepting and understanding
4 - Informed and allowed to take full part in Feedback with follow-up discussions: Accepting and supportive

Overall, when changes occur, have both the employees and customers part of the change process.



Unfortunately Cryptic is going to do what Cryptic thinks is best, without much interaction of the community.  But there must be some credit to Cryptic for providing the customer with a lot of customization and future plans to provide content.

Yet what I find frustrating at times are the Hard Core Trekkies of such a small minority?  Even smaller than the community of the best Sci-Fi MMO Eve-Online?  I think not, and such a fan base would be of a loyal lot.  Sure they will complain and be a tough crowd due to their passion of Star Trek, but as long as they are heard and the game is dynamic (not a static themepark), they will remain loyal.
Sign off,
Hamilton

Offline Zach

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Re: Why are we not posting????
« Reply #19 on: 26 August 2008 08:38 AM »
I dont think there is any reason for folks to stop posting and stop discussing ideas for star trek online.  Beyond launch, it has been hinted that they will add in additional features, races, factions and i am sure if someone has an idea good enough, folks at cryptic will take note and include it in the game.

One reason Cryptic has opened the STO Forums already is to give all of the whiney 1 poster folks a place to group. Its a slight of hand trick - they know the people with real hardcore opinions are going to gather on another site, which is why they are constantly keeping an eye on sites like HF, STGU, etc etc.

Beyond STO - We are a General ST Gaming Forum, and sure, there isnt alot going on outside of STO, but there is always something.